Customer Login

Introduction
At Alarm Mate, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us in any way. By using our services, you agree to the terms outlined in this policy and the Privacy Act 1988 (Cth).

1. Information we collect

We collect personal information that you provide directly to us, such as:

• Contact information: Name, email address, phone number, and postal address.
• Payment information: Credit card details and billing information when you make a purchase.
• Account information: If you create an account, we collect your username and password.
• Device information: Data related to the device you use to access our website, including IP address, browser type, and operating system.
• Usage information: Information about how you interact with our website, including pages visited, links clicked, and time spent on our site.
• Demographic information: Postcode, preferences, and interests.
• Transaction details: Purchase history, including product details and shipping information.

2. How We Use Your Information

The information we collect helps us:

• Process transactions: To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
• Provide customer support: To respond to your enquiries, provide support, and improve our services.
• Marketing communications: With your consent, we may send you promotional materials and updates about Alarm Mate products and services.
• Improve our services: To analyse and improve the functionality of our website, products, and services.
• Legal compliance: To comply with applicable laws, regulations, and legal requests.

3. How we share your information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party companies that help us operate our business, such as payment processors, shipping partners, and IT service providers. These service providers are required to maintain the confidentiality of your information and use it solely for the purposes of providing the service.
• Legal authorities: If required by law, we may share your information with legal authorities or in response to a legal request.

4. Your rights and choices

You have the following rights regarding your personal information:

• Access and correction: You can access and update your personal information by contacting us directly.
• Opt-out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.
• Data deletion: You can request the deletion of your personal data by contacting us at [email protected]. We will comply unless the data is required for legal or regulatory reasons.

5. Security

We take the security of your personal information seriously. To safeguard your data, we have implemented industry-standard security measures, including encryption and secure data storage, to prevent unauthorised access, alteration, or disclosure. We regularly review and update our security practices to ensure your information remains protected.

6. Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings. Disabling cookies may impact your ability to use certain features of our website.

7. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Limitation of liability

Alarm Mate is not liable for any loss or damage arising from the use of our website or products, except as required under Australian consumer law.

10. Intellectual property

All content on our website is the property of Alarm Mate or its content suppliers and is protected by intellectual property laws.

11. Governing law

This Policy is governed by the laws of Victoria, Australia. Any disputes arising under this Policy will be handled in the jurisdiction of Victoria.

12. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us at:
Email: [email protected]

Alarm Mate is meant to assist in making others aware of your presence in an emergency but cannot guarantee your safety. Always use good judgment and take appropriate measures to protect yourself in any situation.